ixide is a digital currency exchange service that operates in accordance with this regulation. All transactions are conducted based on the current Service Agreement.

Exchange rules for the ixide service

1. General provisions

User agreement.

1.1. This User agreement (hereinafter referred to as the Agreement) governs the relationship between the user (hereinafter referred to as the User) and the ixide service (hereinafter referred to as the Service).

1.2. By using the Service, the User confirms that they are of legal age and fully agree to all the terms of this Agreement.

2. Definitions

2.1. The Service is a digital currency exchange platform available at ixide.io

2.2. The User is an individual who has accepted the terms of the Agreement and uses the Services.

2.3. An Application is an electronic request from the User to provide services through the Service interface.

2.4. An Exchange is an operation to transfer digital currency between participants using funds.

3. Subject of the Agreement

3.1. The subject of the Agreement is the provision of digital currency exchange services by the Service.

3.2. The Service undertakes to provide services in accordance with the current regulations.

4. Rights and Obligations of the Parties

4.1. User Rights

Basic Rights:

Access the Service after registration

Conduct exchange transactions in accordance with the rules

Receive up-to-date information on exchange rates

Contact support with questions and complaints

Receive notifications about the status of transactions

Information Rights:

Receive detailed reports on completed transactions

View the current version of the Agreement

Receive information about technical maintenance

4.2. User Responsibilities

Basic Responsibilities:

Provide accurate and up-to-date information

The User must be an individual

Agreement with the terms of the Agreement is required

Provision of accurate personal data is required

Using other people's data is prohibited

Comply with the terms of the Service

Do not share your login information with third parties

Independently monitor the security of your account

Promptly report any suspicious activity

Legal Responsibilities:

Comply with applicable laws

Ensure the legality of the origin of funds

Do not use the Service for illegal purposes

Technical Responsibilities:

Keep your contact information up-to-date

Follow security instructions

Use the latest software versions

4.3. Service Rights

Operational Rights:

Identify users

Verify information for accuracy

Suspend transactions if fraud is suspected

Refuse service without explanation

Change terms of service

Block suspicious accounts

Technical Rights:

Conduct maintenance

Make changes to functionality

Update the security system

Collect analytical data

4.4. Service Responsibilities

Basic Obligations:

Ensure the uninterrupted operation of the service

Maintain data confidentiality

Promptly process requests

Inform about technical work

Ensure the security of transactions

Warranty Obligations:

Fulfill obligations within the entrusted means

Provide accurate information about exchange rates

Meet established transaction processing deadlines

Ensure the protection of personal data

Information Obligations:

Keep information on the website up-to-date

Inform about important changes

Provide technical support

Respond to user inquiries

Service Responsibilities

Basic Obligations:

Ensure the uninterrupted operation of the service

Maintain data confidentiality

Promptly process requests

Inform about technical work

Ensure the security of transactions

Warranty Obligations:

Fulfill obligations within the entrusted means

Meet established transaction processing deadlines

Ensure the protection of personal data

Information Obligations:

Keep information on the website up-to-date

Inform about important changes

Provide technical support

Respond to User Requests

5. Cost of Services

5.1. Rates are set and published by the Service.

5.2. Rates are subject to change without prior notice.

6. Limitation of Liability

6.1. The Service is not responsible for:

Actions of third parties

Technical failures

Incorrect actions by the User

Loss of profits

7. Confidentiality

7.1. The Service guarantees the protection of the User's personal data.

7.2. Information may be provided upon request by authorized bodies.

8. Exchange Procedure

Exchanges are processed through the service's official website.

Each transaction is processed as an electronic request.

After the request is confirmed, the exchange becomes irrevocable.

All rates and fees are displayed when the request is created.

9. Exchange Procedure

Exchange Steps:

Creating a request on the website

Confirming the transaction parameters

Fulfilling the exchange conditions

Receiving the result.

10. Important Terms

The service does not verify the legality of funds.

The user is solely responsible for the legality of transactions.

The service is not responsible for the actions of payment systems.

Rates are set by the service.

Rates are subject to change without prior notice.

11. Information on the Payment Procedure

11.1 When processing your withdrawal request, please note that the transfer may be carried out in stages. This is standard practice due to the following factors:

11.1.1 Payment System Operational Features

11.1.2 Financial Security Requirements

11.1.3 Transaction Processing Regulations

11.1.3 Technical Features of Transactions

11.2 Interaction Procedure

11.2.1 By submitting a request to receive funds, you confirm:

11.2.2 Awareness of the possibility of phased transfers

11.2.3 Agreement with this payment procedure

11.2.4 Willingness to receive funds in installments

11.2.5 Understanding that the total amount will remain unchanged

11.3 Guarantees and Obligations

Our company guarantees:

11.3.1 Full payment of the requested amount

11.3.2 Information on the status of each payment instalment

11.3.3 Compliance with established transfer deadlines

11.3.4 Support if questions arise

11.4 Additional Information

If you have any questions regarding the payment procedure or the timing of receipt of funds, you can contact customer support for detailed information.

11.5 Acknowledgment of Acknowledgment

By completing and submitting the application, you:

11.5.1 Acknowledge that you have read this notice

11.5.2 Accept the terms of the phased transfer of funds

11.5.3 Agree to the established payment procedure

12. Guarantees and Liability

The Service guarantees:

Data Confidentiality

Fulfillment of obligations within the entrusted funds

Transaction Security

13. Refunds after an Unsuccessful AML Check

If funds fail the AML check, the Service reserves the right to:

Suspend the transaction

Request additional documents

Refunds are made at the Service's discretion

A 10% commission is withheld upon refund

Refund application review period is up to 72 hours

To process a refund, please contact the Service's technical support team. 14. Dispute Resolution

Claims should be sent to ixideassistance@mail.ru

Responses will be provided within 24 hours

Application number is required

In case of disputes, additional confirmation may be required

Refunds are processed at the service's discretion

Refund requests are submitted for review within 48 hours

Refunds are processed minus a commission (10% of the amount)

15. Additional Requirements

Falsification of data is prohibited

Video confirmation is required upon request

All communications must be authentic

AML/KYC compliance is required