Exchange rules
ixide is a digital currency exchange service that operates in accordance with this regulation. All transactions are conducted based on the current Service Agreement.
Exchange rules for the ixide service
1. General provisions
User agreement.
1.1. This User agreement (hereinafter referred to as the Agreement) governs the relationship between the user (hereinafter referred to as the User) and the ixide service (hereinafter referred to as the Service).
1.2. By using the Service, the User confirms that they are of legal age and fully agree to all the terms of this Agreement.
2. Definitions
2.1. The Service is a digital currency exchange platform available at ixide.io
2.2. The User is an individual who has accepted the terms of the Agreement and uses the Services.
2.3. An Application is an electronic request from the User to provide services through the Service interface.
2.4. An Exchange is an operation to transfer digital currency between participants using funds.
3. Subject of the Agreement
3.1. The subject of the Agreement is the provision of digital currency exchange services by the Service.
3.2. The Service undertakes to provide services in accordance with the current regulations.
4. Rights and Obligations of the Parties
4.1. User Rights
Basic Rights:
Access the Service after registration
Conduct exchange transactions in accordance with the rules
Receive up-to-date information on exchange rates
Contact support with questions and complaints
Receive notifications about the status of transactions
Information Rights:
Receive detailed reports on completed transactions
View the current version of the Agreement
Receive information about technical maintenance
4.2. User Responsibilities
Basic Responsibilities:
Provide accurate and up-to-date information
The User must be an individual
Agreement with the terms of the Agreement is required
Provision of accurate personal data is required
Using other people's data is prohibited
Comply with the terms of the Service
Do not share your login information with third parties
Independently monitor the security of your account
Promptly report any suspicious activity
Legal Responsibilities:
Comply with applicable laws
Ensure the legality of the origin of funds
Do not use the Service for illegal purposes
Technical Responsibilities:
Keep your contact information up-to-date
Follow security instructions
Use the latest software versions
4.3. Service Rights
Operational Rights:
Identify users
Verify information for accuracy
Suspend transactions if fraud is suspected
Refuse service without explanation
Change terms of service
Block suspicious accounts
Technical Rights:
Conduct maintenance
Make changes to functionality
Update the security system
Collect analytical data
4.4. Service Responsibilities
Basic Obligations:
Ensure the uninterrupted operation of the service
Maintain data confidentiality
Promptly process requests
Inform about technical work
Ensure the security of transactions
Warranty Obligations:
Fulfill obligations within the entrusted means
Provide accurate information about exchange rates
Meet established transaction processing deadlines
Ensure the protection of personal data
Information Obligations:
Keep information on the website up-to-date
Inform about important changes
Provide technical support
Respond to user inquiries
Service Responsibilities
Basic Obligations:
Ensure the uninterrupted operation of the service
Maintain data confidentiality
Promptly process requests
Inform about technical work
Ensure the security of transactions
Warranty Obligations:
Fulfill obligations within the entrusted means
Meet established transaction processing deadlines
Ensure the protection of personal data
Information Obligations:
Keep information on the website up-to-date
Inform about important changes
Provide technical support
Respond to User Requests
5. Cost of Services
5.1. Rates are set and published by the Service.
5.2. Rates are subject to change without prior notice.
6. Limitation of Liability
6.1. The Service is not responsible for:
Actions of third parties
Technical failures
Incorrect actions by the User
Loss of profits
7. Confidentiality
7.1. The Service guarantees the protection of the User's personal data.
7.2. Information may be provided upon request by authorized bodies.
8. Exchange Procedure
Exchanges are processed through the service's official website.
Each transaction is processed as an electronic request.
After the request is confirmed, the exchange becomes irrevocable.
All rates and fees are displayed when the request is created.
9. Exchange Procedure
Exchange Steps:
Creating a request on the website
Confirming the transaction parameters
Fulfilling the exchange conditions
Receiving the result.
10. Important Terms
The service does not verify the legality of funds.
The user is solely responsible for the legality of transactions.
The service is not responsible for the actions of payment systems.
Rates are set by the service.
Rates are subject to change without prior notice.
11. Information on the Payment Procedure
11.1 When processing your withdrawal request, please note that the transfer may be carried out in stages. This is standard practice due to the following factors:
11.1.1 Payment System Operational Features
11.1.2 Financial Security Requirements
11.1.3 Transaction Processing Regulations
11.1.3 Technical Features of Transactions
11.2 Interaction Procedure
11.2.1 By submitting a request to receive funds, you confirm:
11.2.2 Awareness of the possibility of phased transfers
11.2.3 Agreement with this payment procedure
11.2.4 Willingness to receive funds in installments
11.2.5 Understanding that the total amount will remain unchanged
11.3 Guarantees and Obligations
Our company guarantees:
11.3.1 Full payment of the requested amount
11.3.2 Information on the status of each payment instalment
11.3.3 Compliance with established transfer deadlines
11.3.4 Support if questions arise
11.4 Additional Information
If you have any questions regarding the payment procedure or the timing of receipt of funds, you can contact customer support for detailed information.
11.5 Acknowledgment of Acknowledgment
By completing and submitting the application, you:
11.5.1 Acknowledge that you have read this notice
11.5.2 Accept the terms of the phased transfer of funds
11.5.3 Agree to the established payment procedure
12. Guarantees and Liability
The Service guarantees:
Data Confidentiality
Fulfillment of obligations within the entrusted funds
Transaction Security
13. Refunds after an Unsuccessful AML Check
If funds fail the AML check, the Service reserves the right to:
Suspend the transaction
Request additional documents
Refunds are made at the Service's discretion
A 10% commission is withheld upon refund
Refund application review period is up to 72 hours
To process a refund, please contact the Service's technical support team. 14. Dispute Resolution
Claims should be sent to ixideassistance@mail.ru
Responses will be provided within 24 hours
Application number is required
In case of disputes, additional confirmation may be required
Refunds are processed at the service's discretion
Refund requests are submitted for review within 48 hours
Refunds are processed minus a commission (10% of the amount)
15. Additional Requirements
Falsification of data is prohibited
Video confirmation is required upon request
All communications must be authentic
AML/KYC compliance is required