General questions How do I create an exchange request? What payment methods are supported? What are the exchange limits? Do I need to complete identity verification? See all
Course and fees How much is the exchange fee? What is the basis for calculating the exchange rate? What are network confirmations and why can they be reflected in the exchange rate? See all
The exchange process How fast does the exchange usually happen? How long does the whole procedure take from payment to receipt of money? How can I track what stage my application is at? I made a mistake in the details when creating the application. Is it possible to fix them? How to exchange using the QR → Crypto direction? See all
Possible difficulties in the exchange My application was frozen after an AML check. Can you explain what this means and why it happened? I transferred the money, but the request was rejected. What to do? The request was completed, but the money did not arrive. What to do? What should I do if I sent the wrong amount? For some reason, the chat on the site does not open / does not respond. How else can I contact your support? See all
Other issues Do you have a referral program? What does the abbreviation AML mean and why does your service perform these checks? Please explain what the AML policy is and why do you follow these rules? See all