Politics AML/KYC

KYC (Know Your Customer) is the procedure for verifying the identity of ixide customers.

Main objectives:

• Protection against fraud
• Compliance with the law
• Prevention of money laundering

Required documents:

• Passport or identity document
• Selfie with the document

Verification stages:

• Registration
• Document upload
• Data verification
• Status receipt

ixide is a modern cryptocurrency exchange service actively participating in the self-regulation of the financial technology market.

The main objective of the policy is to create and maintain an effective mechanism for protecting the financial system by preventing and countering the following threats:

• Money laundering — eliminating the possibility of using financial infrastructure to legitimize funds obtained through criminal means.
• Terrorist financing — preventing the involvement of financial instruments in activities aimed at supporting terrorist organizations.
• Proliferation of weapons of mass destruction — countering the use of financial channels for financing activities related to the creation and proliferation of weapons of mass destruction.

Risk Assessment Criteria

The assessment system includes the following parameters:

• High risk: Dark Market, Mixer, Sanctions, Gambling, Stolen Coins, Scam, and others.

The platform may suspend a transaction if it detects:

• High-risk labels.
• Services under sanctions.
• Transactions with signs of fraud.

Transaction Processing Procedure

Actions when identifying high-risk operations in ixide:

The service has the right to:

• Suspend any transactions.
• Request identity confirmation (photo/video with document).
• Request wallet screenshots.
• Block the account and transfer data to regulatory authorities.
• Hold funds until verification is complete.
• Return assets only to original details (or others after verification).
• Request additional documents for the transaction.

Conditions for Refunds via ixide

Important provisions:

• Refunds are made only to the original wallet.
• Processing period — up to 72 hours after receiving documents.
• The service has the right to retain a 5% commission on the refund amount.
• If frozen by the exchange, the refund period is determined by the exchange.

User Responsibility to ixide

If conditions are not met:

• Refusal of service.
• Freezing of funds.
• Account blocking.
• Non-refund of funds if there is no response within 6 months.

Final Provisions

Important clarifications:

• All data is subject to verification.
• Terms may be changed.
• The ixide service reserves the right to refuse service if illegal activity is suspected.
• If forged documents are detected, the account is blocked without the possibility of recovery.
• This policy is in accordance with current legal requirements and internal rules of the ixide service.